Customer Service & Call Center

Our customer service and call center recruiting experts understand the importance of hiring reliable, qualified talent for your business and its customers. We are industry-leaders in high-volume recruitment, providing streamlined hiring solutions to solve your unique staffing challenges. Whether you’re seeking onsite management and support, experiencing a surge in demand, or preparing for your busy season, our customer service and call center recruiters will provide the on-demand talent you need.

temporary

Our recruiters are consistently meeting new candidates to ensure we always have a pool of qualified employees ready to fill your open positions. So, when your company needs assistance with special projects, or when you need to cover a vacation, leave, or unexpected vacancy, Eastridge can help you fill your needs quickly.

direct hire

Our goal is simple: simplify and accelerate the hiring process. Our proven research, sourcing, and recruiting process includes market research, tailored employment branding, telephone screenings, and client assessments to provide only the most qualified candidates for your organization’s specific requirements.

temp to hire

We understand the importance of making smart hiring decisions based on your organization's specific needs and values. With our temporary-to-hire solution, your organization is able to validate a candidate before transitioning them to a direct employee. Our temporary-to-hire process will save you valuable resources and help avoid the complexities that come from less than ideal hiring decisions.

1 our guarantee

Our Guarantee

To ensure you are completely satisfied we offer two industry-leading guarantees:

  • End of first-day replacement guarantee for temporary employees
  • 30-day full refund or 100-day replacement guarantees for direct hires
2 competency testing

Competency Testing

Our customer service recruiters provide competency testing based on your organization’s specific requirements, including:

  • Customer Chat: We evaluate a candidate’s ability to facilitate customer service chat conversations
  • Data Entry: We offer 10-key tests to assess a candidate’s aptitude
  • Microsoft Office: We assess a candidate’s proficiency in Microsoft Office
  • Scenario Testing: We ensure a candidate’s ability to manage various inbound and outbound call scenarios
3 associations

Associations

We help guide our candidates’ careers through involvement with the following associations:

  • LVGEA
  • SHRM
  • Henderson Chamber
  • ESM Association

Eastridge's Recruiting Model

From contract to fulfillment, we practice the FAST recruitment model in order to save you time and money. That means we're focused, accountable, systematic and transparent throughout every step of the hiring process.

proven process
attracting candidates
efficient sourcing
faster submittals
market compensation analysis
Process
Attract
Source
Submit
Analyize
call center representatives lowcall center representatives high

Our Customer Service & Call Center Expertise Includes

12

unique postions on record
sia 2019 largest na us staffing firms
forbes 2018 best professional recruiting firms

For more information on our customer service and call center staffing services, get in touch with our team of recruiters.