what is a self managed msp

What is a Self-Managed MSP?

Eastridge Blog posted by Molly Delattre on December 4, 2019

A Managed Service Provider (MSP) is a third-party company that operates as an extension of your business to help drive growth and the success of your operations. They manage various processes and functions to improve operational efficiencies and yield cost savings. With the rise of the gig economy and the benefits of leveraging a contingent workforce, chances are your company has considered enlisting the expertise of an MSP partner.

There are a few common MSP models, including traditional onsite and remote. The next-generation managed services model, commonly referred to as self-managed MSP, is about providers guiding their clients in a self-service manner. In learning how MSP features can help increase agility when delivered from a new model, you should be able to better choose providers who align with your business outcomes. Here are a few notable capabilities:

Change Management

A self-managed MSP model allows the client to make a request to the MSP to apply or schedule changes. Clients are also given the option to apply the changes themselves using frameworks provided by the MSP. These changes should flow through an approval process configured by the client.

Continuity Management 

Clients can schedule disaster recovery processes and scenarios through an API/Console. This includes scheduling data, storage, and source backups. It might also include the ability to schedule disaster recovery drills with experts from the MSP.  

Reporting

Clients receive access to the data used to manage the infrastructure. The MSP should also walk customers through metrics, their impact, as well as recommendations to optimize platform usage. 

Security

A self-managed MSP provides clients information protection of assets and keeps the infrastructure secure by providing anti-malware protection, intrusion detection, and intrusion prevention systems. 

Eastridge MSP provides an end-to-end, configurable solution for all of your contingent workforce challenges. Eastridge MSP programs, powered by Eastridge Cloud™, provide process efficiencies and visibility for your contingent workforce ecosystem. Contact us today to speak with an expert. 

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