coronavirus faq covid 19

Eastridge: FAQ on Coronavirus (COVID-19)

Eastridge Blog posted by Cynthia Contreras on April 7, 2020

Eastridge Workforce Solutions is closely monitoring the evolving public health concerns regarding the Coronavirus (COVID-19). We are committed to the health of our internal and external employees while ensuring business continuity for our clients as the situation continues to develop.

To better serve our clients, internal, and external employees during this time we have put together the following FAQs to answer any pending questions. If you have additional questions that are not addressed here, please contact us here or email service@eastridge.com and a team member will get back to you.

 

FAQ

  • General questions regarding time cards, accessing W-2's, paychecks, direct deposits, or updating personal information in WebCenter.

    • All hours worked must be submitted and approved by your Client Supervisor each Monday for hours worked the prior week.   You will receive a paycheck or direct deposit every Friday for time worked the prior week. You can access your weekly wage statements and documents via https://webcenter.eastridge.com/WebCenter.

 
  • Will I have any issues with upcoming paychecks or direct deposits?

    • Eastridge Workforce Solutions will continue to process payroll on a normal schedule and offer employee relations services to ensure business continuity and high-touch customer service for employees.

 
  • What if I have questions about my benefits plan and eligibility?

 
  • I’m hearing the client company I’m working at is slowing down. Will my assignment be impacted?

    • Our Customer Service department is typically not familiar with your client’s work schedules or business operations. If you have this concern please reach out to your Client Supervisor, onsite representative, or recruiter for assistance.

 
  • What if I’m no longer comfortable working on my assignment?

    • If you do not feel comfortable addressing your concerns with your Client Supervisor, onsite representative, or recruiter, please email service@eastridge.com for escalation. Someone will get back to you within 24 hours.

 
  • What if I want to change assignments?

    • If you would like to change your assignment please reach out to your Client Supervisor, onsite representative, or recruiter to discuss your options.

  
  • What information can you share with me regarding COVID-19?

    • For more information about COVID-19 and what you can do to protect yourself and your family, you can visit the Center for Disease Control or the World Health Organization websites. https://www.cdc.gov/coronavirus/2019-ncov/index.html and https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public. Your specific county, city, or town may also have an informational website.

    • Given the strong recommendations from local and federal government authorities, if you have any of the following symptoms: fever, cough, shortness of breath; or if you have been in contact with anyone that has any of these symptoms, please do not go to work. If you have tested positive for Coronavirus, or if you are awaiting test results, please do not go to work. Even if you are only experiencing very mild cold-like symptoms, out of an abundance of caution, please do not go to work and avoid group gatherings.

    • We ask that you follow standard absence reporting procedures for your assignment when calling out sick or absent. Typically, human coronaviruses cause mild-to-moderate respiratory illness with flu-like symptoms. We want to ensure all of our employees and their families stay safe during this time and we are counting on employees to self-report and take necessary precautions to ensure the safety of our communities.

      • The General absence and attendance policies should be confirmed with your Client Supervisor, onsite representative, or recruiter.  In General, you are expected to arrive at your assignment on time and prepared to work. If you must be absent or late, call us at least one hour prior to the start of your shift. While on assignment, you are expected to be in your designated work area performing your assigned job duties unless you are on an approved break. Absent extenuating circumstances, any No Show/No Call occurrences (i.e., failure to notify Eastridge of your absence/tardiness more than 1 hour prior to the start of your shift) may result in termination of employment.

        May not apply if your assignment has been temporarily moved to a work from home accommodation.
         

  • How much longer do you think COVID-19 will continue to impact businesses?

    • Eastridge Workforce Solutions is closely monitoring the evolving public health concerns regarding Coronavirus (COVID-19). We are committed to the health of our employees, associates, and ensuring business continuity for our clients as the situation continues to advance. We will be providing updates as they become available locally and federally.

 
  • Safety Issues

    • The safety of our employees is of primary importance. If you have sustained an injury that is not an emergency, please notify the Eastridge Injury Line at 888-237-1223 (available 24 hours a day, 7 days a week). Unsafe conditions or injuries occurring on the job are to be reported immediately to your Eastridge representative and your Client Supervisor.

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