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Call Center & Customer Service Staffing Agency

Customer service teams, including call center staff, are a critical point of contact between customers or prospects and a company, so having the right people on the front lines is vital. Eastridge’s Customer Service Talent Team is 100% focused on building world-class customer service teams. They know how to identify candidates with the right hard and soft skills, how to devise a customer service team hiring strategy that will drive the business forward, including how to hire for retention and keeping employees motivated to build long-term success for our clients.

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Customer Service and Call Center Recruiting Results

Eastridge has created success for our clients based on years and even decades of success. High retention rates, rapid placement, and a tailor, personal approach, have meant high customer satisfaction.

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A Partnership Approach to Building Winning Customer Service Teams

At Eastridge, we understand that staffing is built on relationships, and we take a partnership approach with both clients and candidates. At the start of each client engagement, Eastridge’s Customer Services Talent Team conducts due diligence with the client to identify their short and long term goals, building a hiring strategy using that and Eastridge’s hiring market data. Our strategic approach to fulfilling staffing needs for customer service teams across all the industries we serve enables us to find good talent quickly, and set our clients and workforce up for success over the short- and long-term.

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How to Build a Great Call Center

Call center staff are a critical point of contact between customers or potential customers and a company, so having the right people on the front lines is important. Being articulate and friendly are certainly baseline requirements, but beyond that, what does it take to staff a world-class call center?
 
Eastridge branch manager, Chris Diaz, who specializes in building great customer service teams, sits down for a Q&A.

Call Center Positions We Staff

  • Customer Service Representatives
  • Customer Service Managers
  • Call Center Representatives
  • Call Center Managers
  • Virtual Assistants
  • Customer Care Associates
  • Help Desk Staff
  • Concierge Associates
  • Technical Support Specialists
  • Client Service Specialists
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“Building customer service teams may seem simple, but they’re not.”

Chris Diaz

Associate Director, Professional Recruiting

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